March 3, 1998-August 16, 1999; December 22, 2000-Present
East Dakota Educational Cooperative
Sioux Falls SD

Technical Support Specialist. Designed and implemented the original web site.  Maintain the web site by making changes as needed.  Created and implemented a technology newsletter to assist in making all faculty within the cooperative more technology literate.  Review all technical materials and prepare guidelines for operational use of programs.  Troubleshoot computer problems and recommend solutions, either through replacing the entire computer or replacing parts or adding  peripherals, and then installing components if decision is made to do so.  Prepare and conduct training classes, with training materials available for handout.  Maintain and operate a computer lab for use by students.  Test software recommended for classes, determine functionality, and prepare documentation for use by instructors and students.  Review materials and make recommendations on new computer systems or replacement parts.  Currently in the process of setting up a network lab for student use with the option of adding approximately 30 faculty and staff to this system in the future.  Provide software support on Microsoft Office (professional and 4.3); MS Mail; Internet; Windows; and other programs as necessary.  Currently working with Windows 95, 98, and NT and MS Office 95 and Office 97.  Also supporting DOS-based machines as well as the Macintosh Operating System and software.  Ordered and installed 3 network servers as well as 20 MAC computers.  Recently upgraded current office server, wired the entire school, and obtained internet services and am in the process of designing and implementing a wide area network between the schools and the cooperative.  

August 16, 1999-December 22, 2000
Southeast Technical Institute
Sioux Falls, SD

Help Desk Coordinator.  Conducted a help desk training class to ensure all students within the technical field of study received training in the day-to-day operations of a help desk.  Maintain inventory, issued, and achieved returns of an inventory of approximately 600 laptops which were issued to students for use during each semester.  Supervised 2 full-time technicians, 5 work-study students, and approximately 100 students each semester.  Designed, then implemented the use of a call tracking program which reduced call wait times from 3 or more weeks to under 1 week for approximately 98 percent of calls received at the help desk.  Designed and implemented a tracking program for laptops issuance and return or renewal.  

May 13, 1996-February 28, 1998
South Dakota State University
Brookings, SD

Computer Support Specialist.  Designed and published the original web site for the Animal and Range Sciences Division.  Designed, implemented, and conducted training programs for staff and faculty on all areas of Office 4.3.  Reviewed all technical materials and prepare guidelines for operational use of programs.  Troubleshot computer problems and recommended solutions, either through replacing the entire computer or replacing parts or adding  peripherals, and then installed components if decision was made to do so.  Prepared and conducted training classes, with training materials available for handout.  Maintain and operate a computer lab for use by students.  Tested software recommended for classes, determine functionality, and prepare documentation for use by instructors and students.  Reviewed materials and made recommendations on new computer systems or replacement parts.  Set up a network lab for student use with the option of adding approximately 30 faculty and staff to this system in the future.  Installed 30 additional computers in addition to the original 13 for an "expanded" lab due to an all time high use of the current lab.  Desinged a program to assist in scoring and ranking judging team participants for awards purposes.  Provided software support on Microsoft Office (professional and 4.3); Novell Perfect Office (WordPerfect 6.1, QuatroPro, Presentations, etc.); WordPerfect 5.0 and 5.1; Lotus 123 vers.2.2,2.3,3.1,4.0, and 5.0; Lotus Suites; MS Mail; Internet; Windows; and other programs as necessary.  Worked with Windows 95 and MS Office 95.

January 1995-May 1996
Maxxim Medical Case Management Division
PO Box 2425
Columbus, MS 39701

PC/Computer Support Specialist.  Reviewed all technical materials and prepared guidelines for operational use of programs.  Troubleshot computer problems and recommended solutions, either through replacing the entire computer or replacing parts or adding  peripherals and then installing components if decision is made to do so. Tested software recommended, determined functionality, and prepared documentation for use by employees.  Designed and submitted guidelines for operation of  software designed, and purchased.  Program currently used is written in a 4th Generation Language (Progress) and contains Accounts Payable, Accounts Receivable, Inventory, , MRP, etc.  Operated UNIX, DOS, and Windows-based machines.  Installed new terminals, workstations, hardware, and software as needed.  Performed UNIX administration, up to and including troubleshooting system, system shutdown and restart.  Performed month-end, daily, and weekly procedures which included processing, printing, and distributing reports.  Researched information and recommended replacement systems, software based on cost and functionality. Provided software support on Microsoft Office (professional and 4.3); WordPerfect 5.0 and 5.1; Lotus 123 vers.2.2,2.3, and 3.1; Windows; and other programs as necessary. 

October 1993-January 1994
BESCO
Hwy 45 North
Columbus, MS 39701

Software Support Specialist.  Reviewed all technical materials and prepared guidelines for operational use of programs.  Troubleshot computer problems and recommended solution(s), either through replacing the entire computer, replacing parts, or adding  peripherals and then installing components if decision is made to do so.  Prepared and conducted training classes, with training materials available for handout.  Tested software recommended, determined functionality, and prepared documentation for use by customers. Designed and submitted guidelines for operation of designed and purchased software.  Operated UNIX, DOS, and Windows-based machines.  Installed new terminals, workstations, and software when needed.  Designed, implemented,  and conducted software training classes on a series of accounting software modules (covering areas such as accounts payable, accounts receivable, inventory/sales, mrp, payroll) which were created for use by businesses ranging from individual to corporate.  Businesses included manufacturing, stores, restaurants, and retail and wholesale outlets.  

March 1988 - October 1993
Maintenance Division
Columbus AFB MS

Tested software recommended for office use and prepared documentation for use by employees and then conducted training on the software.  Performed routine secretary and clerical duties.  Maintained technical order and publications library to include a library which contained publications and technical orders created at local level by myself and others for use throughout the entire complex.  

May 1976 - March 1988
United States Civil Service
Germany, England, Washington, Illinois, and Mississippi

Performed routine secretary and clerical duties.  Maintained technical order and publications library to include a library which contained publications and technical orders created at local level by myself and others for use throughout the entire complex. 

Last Updated:  04/24/03