Dakota State University
HIM 361:  Management of Health Information Centers II
Spring 2008

Internet course: video streaming and lectures posted weekly, each Thursday

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ADA Statement | Bibliography | Computer Needs | Computer Skills
Course Information | Course Outline | Credit Hours | Description 
Evaluation Procedures | Instructor | Methodologies | Objectives 
Prerequisites | Professionalism | Textbook

INSTRUCTOR:

Joyce Havlik, MSIS, RHIA
307 East Hall
Office Phone: (605)256-7342
E-Education Services - 1-800-641-4309
E-mail Address:  HIM361 WebCT Email Account
HomePage:  www.homepages.dsu.edu/havlikjo
Fax Number - (605)256-5060
Office Hours:

OFFICE HOURS (all times are CST)

Monday

12:00 p.m. - 4:00 p.m.

Tuesday

No office hours.

Wednesday

2:00 p.m. - 4:00 p.m.

Thursday

9:30 a.m. - 11:30 a.m.

Friday No office hours.
Sunday 8:00 p.m. - 10:00 p.m. - Email only

OR by appointment if you are unable to arrange a time during  the scheduled office hours.  These are also the times I will be in my office to take phone calls from distance students and campus students.

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COURSE INFORMATION:

Description and Catalog Year:
Application of management principles of actuating, and controlling of health information settings.  Concepts integrated into laboratory and computer experience.   2007-2008 catalog.

Credit Hours:
3 credit hours.

Adopted Course Textbook and Instructional Materials:
1.  Management Principles For Health Professionals, fifth edition, 2007, by Joan Gratto Liebler, MPA, RHIA, Professor
     Emeritus, Health Information Management, Temple University, Pennsylvania, and Charles R. McConnell, MBA,
     CM.  

     ISBN 13: 9780763746179 OR  ISBN 10: 0763746177

2.  Introduction to Project Management, 2005, by Kathy Schwalbe, Ph.D., PMP, Augsburg College.

     ISBN:  1-4188-3559-5

Other reading materials deemed appropriate by the instructor may be included.

Prerequisite:
HIM 360 Management of Health Information Centers I.

Computer Needs:

Minimum computer requirements are a computer which enables access to the World Wide Web, an Internet electronic mail program, and an Internet browser like Netscape Navigator or Internet Explorer (preferred).  The best connection is a high-speed connection like wireless, cable, or a dedicated service line.  Dial up is not recommended for taking an Internet course.

Dakota State University is migrating to  Microsoft Office 2007, which has the capability of converting 2003 Microsoft Office documents. Homework will be done using Microsoft software such as Word, Excel, Access, and PowerPoint. At a minimum, you will need access to a Microsoft Office product for the programs and compatibility with the course work. 

If you elect to not participate in the migration to Office 2007 at this time and use Office 2003 for now, you should run this update so that your old Office programs can properly read the files of the people who do choose to upgrade to Office 2007.

http://homepages.dsu.edu/boldtj/filez/FileFormatConverters.exe 

You are encouraged to update to Office 2007.  You can do that by purchasing a copy of it from DSU at a minimal charge.  Please contact me if you wish to purchase a copy.  DSU has a licensing agreement with Microsoft to provide students the copy.

Computer Skills Used:
WebCT is the course management software used on the DSU campus.  The entire class will be taught within WebCT.  We will use the email, discussion board, assignments, gradebook, and other functions.

Instructional Methodologies:
Written lecture notes, assignments/projects, discussions, and any other information will be obtained from the class Web site.  Independent reading assignments are required from the adopted course text book.

The instructor reserves the right to make adjustments in this course to better meet the needs of students or the intent of the course.

Students are expected to participate in and complete every class. Assignments and/or projects are due at the time designated. If an assignment/project is completed late,  penalties will be applied to the student's grade.  Unless advance arrangements have been made, there will be no make-up tests.   There will not be grade penalties for pre-approved make-up tests.  Any missed tests will constitute a zero for that test.

Discussion boards will be utilized at the course web site for the purpose of having a class discussion. Students will attend "class" at their leisure from home, school, or work on a weekly basis. Class participation will be based on comments made to the class discussion board pertaining to the topic assigned.  Comments must be written clearly and grammatically correct in order to receive all of the discussion points.  All students must participate in the discussion weekly unless otherwise directed. 

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Professionalism:

Your university experience is developed in order to prepare you for the professional world that you will be embarking upon once completing the required course work. In order to assist with this preparation, your class work will be treated as work assignments delegated to you in a professional setting. The instructor will be treated as though she is your boss/supervisor/team leader at work and appropriate behavior is expected.

Academic Honesty Policy

 Ethical conduct is a requirement.  Cheating, plagiarism, or other forms of academic dishonesty including the acquisition without permission of tests or other academic material belonging to a member of the University faculty or staff, or the providing of one’s own work in hard copy or on disk to another student for the purpose of copying any portion is not allowed.

Disciplinary action as deemed appropriate by the instructor will result as a consequence to unethical conduct regarding completion of this course.  All the students are required to work independently in this class.  Any forms of cheating will result in a grade of 'F'.  The following is a link to the University policy concerning academic honesty:  http://www.departments.dsu.edu/hr/newsite/policies/040500.htm

 I will follow the recommendations stated in DSU's academic dishonesty policy.

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ADA Statement:

If you have a documented disability and/or anticipate needing accommodations (e.g., non-standard note taking, test modifications) in this course, please contact the me. Also, please contact Dakota State University’s ADA coordinator, Keith Bundy in the Student Development Office located in the Trojan Center Underground or at 256-5121, as soon as possible. The DSU website containing additional information, along with the form to request accommodations is http://www.departments.dsu.edu/disability_services/. You will need to provide documentation of your disability. The ADA coordinator must confirm the need for accommodations before officially authorizing them.  

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LEARNING OBJECTIVES:

It is essential that the students learn fundamental principles, generalizations, or theories and develop specific skills, competencies, and points of view needed by professionals in the field.  It is also important that the students gain factual knowledge; learn to apply course material; and develop skills in expressing oneself orally or in writing. 

Upon completion of this course students should be able to:

1. Understand and utilize the management principles of actuating.
2. Understand and utilize the management principles of controlling.
3.  Learn project management principles.

After successfully completing HIM 361 Management of Health Information Centers II, the student will be able to master the following Tasks as identified by the American Health Information Management Association (AHIMA).  T = Task

I.  Domain:  Health Data Management

    A.  Subdomain:  Health Data Structure, Content and Standards

            No applicable tasks.

    B.  Subdomain:  Healthcare Information Requirements and Standards

            No applicable tasks. 

    C.  Subdomain:  Clinical Classification Systems

            No applicable tasks.

    D.  Subdomain:  Reimbursement Methodologies

            No applicable tasks.

II.  Domain:  Health Statistics, Biomedical Research and Quality Management

    A.  Subdomain:  Healthcare Statistics and Research

            No applicable tasks.

    B.  Subdomain:  Quality Management and Performance Improvement

           No applicable standards.

III.  Domain:  Health Services Organization and Delivery

    A.  Subdomain:  Healthcare Delivery Systems

            No applicable tasks.

    B.  Subdomain:  Healthcare Privacy, Confidentiality, Legal, and Ethical Issues

            No applicable tasks.

IV.  Domain:  Information Technology & Systems

    A.  Subdomain:  Information and Communication Technologies

            No applicable tasks.

    B.  Subdomain:  Data, Information, and File Structures

            No applicable standards.

    C.  Subdomain:  Data Storage and Retrieval

            No applicable tasks.

    D.  Subdomain:  Data security

            T1.  Enforce confidentiality and security measures to protect electronic health information.

    E.  Subdomain:  Healthcare Information Systems

            T3.  Facilitate project management by integrating work efforts, as well as planning and executing project tasks
                   and activities.

V.  Domain:  Organization and Management

    A.  Subdomain:  Human Resources Management

            T1.  Manage human resources to facilitate staff recruitment, retention, and supervision.
            T2.  Ensure compliance with employment laws.
            T3.  Develop and implement staff orientation and training programs.
            T4.  Develop and implement continuing education programs.
            T5.  Develop productivity standards for health information functions.
            T6.  Monitor staffing levels and productivity, and provide feedback to staff regarding performance.
            T7.  Benchmark staff performance data.
            T8.  Develop, motivate, and support work teams.

    B.  Subdomain:  Financial and Resource Management

            T1.  Demonstrate knowledge of financial management and accounting principles.
            T2.  Prepare and monitor budgets and contracts.
            T3.  Demonstrate and apply knowledge of cost-benefit analysis techniques to justify resource needs.

    C.  Subdomain:  Strategic Planning and Organizational Development

            T4.  Demonstrate and apply principles of organization behavior to facilitate team building, negotiation, and
                    change management.

    D.  Subdomain:  Project and Operations Management

            T1.  Apply general principles of management in the administration of health information services.
            T2.  Assign projects and tasks to appropriate staff.
            T3.  Implement process engineering and project management techniques to ensure efficient workflow and
                   appropriate outcomes.

Knowledge Clusters

1A.  Health Data Structure, Content, and Standards
        No applicable knowledge clusters.

1B.  Healthcare Information Requirements and Standards
        No applicable knowledge clusters.

1C.  Clinical Classification Systems
        No applicable knowledge clusters.

1D.  Reimbursement Methodologies
        No applicable knowledge clusters.

2A.  Healthcare Statistics, Biomedical Research and quality Management - Healthcare Statistics and Research
        No applicable knowledge clusters.

2B.  Quality Management and Performance Improvement
        No applicable knowledge clusters.

3A.  Health Services Organization and Delivery
        No applicable knowledge clusters.

3B.  Healthcare Privacy, Confidentiality, Legal and Ethical Issues
        No applicable knowledge clusters.

4A.  Information Technology and Systems
        No applicable knowledge clusters.

4B.  Applied Health Informatics
        No applicable knowledge clusters.

5A.  Organization and Management
        1.  Principles of management
        3.  Communication and interpersonal skills
        5.  Professional development for self and staff

6A.  Human Resources Management
        2.  Principles of human resources management (recruitment, supervision, retention, counseling, disciplinary
             action)       
      
 3.  Workforce education and training

6B.  Financial and Resource Management
        3.  Budget process (capital and operating) 
        4.  Cost/benefit analysis

6C.  Strategic Planning and Organizational Development
        2.  Organizational behavior
        5.  Organizational assessment and benchmarking 

6D.  Project and Operations Management
        2.  Project management

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COURSE OUTLINE:

Written lectures are posted weekly with assignments.

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EVALUATION PROCEDURES:

Four tests are scheduled for this course; three of these will be administered during the semester and the fourth one, which is the final, will be given the last week of class.   These tests may consist of multiple-choice, true/false, matching, short answer, situational and/or essay questions.

Information regarding expectations, point value and due date of assignments/projects will be provided at the time each assignment is made.

Evaluation components include:

Tests (4)

60%
Quizzes 15%

Assignments/Discussion Boards/Other

25%

The weighted evaluation components will be combined to receive one final grade. The following fixed-percentage scale is used to determine final grades:

90 - 100 A
80 - 89  B
70-79 C
60-69 D
59 and below F

Should a student's cumulative grade calculation fall near or on the borderline of two letter grades, the instructor will give consideration to that student's class attendance, class participation, effort, and attitude in determining the final grade assignment for the course.

Students are reminded that they must earn at least a "C" in this course to fulfill HIA graduation requirements. If a student receives less than a "C" as a final grade, he/she may not complete subsequent certification exam.

Formula for calculating your final grade:   ((Total Test Points Earned/Total Test Points Available) * .60) + (Total Quiz  Points Earned/Total Quiz Points Available) * .15) + (Total Assignment Points Earned/Total Assignment Points Available) * .25)) *100

MINIMUM COURSE BIBLIOGRAPHY:

1. Finance Concepts for the Health Care Manager by Margret Amatayakul

2. Productivity: A Handbook for Health Record Departments by Margret Amatayakul and LouAnn Schraffenberger

3. A Practical Guide to Managing the Medical Record Department by Patricia J. Larsen

4. The Effective Health Care Supervisor by Charles R. McConnell

5. Managing Health Records Administrative Principles by Joan Gratto Liebler

6. Advance

7. For the Record

8. Medical Records Briefing

9. Journal of the American Health Information Management Association, American Health Information Management Association

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Tentative Course Schedule

Week Class Discussion Assignment

Week 1
January 17 - 23

Jan 12
(Sat)

PRAXIS test date

Jan 15
(Tues)

8:00 AM Residence Halls open

Jan 16 (Wed)  Registration for new students - Enrollment Services, Heston Hall

4:00 p.m. Classes begin

Jan 16 - 17 Tuition and Fee Payment
Jan 18 (Fri) Deadline for payment or payment arrangements to avoid cancellation of registration and late fee assessment.
Jan 18 (Fri) Last day to drop a class in person for first half semester classes and receive 100% refund
Jan 21 (Mon) Martin Luther King, Jr. Day - no classes
Review of the syllabus. 

You will need to have a proctor for testing if you are unable to come to the DSU site. If you wish to use the same proctor from last semester, let me know that you are using the same proctor.  Also have the proctor send me an email telling me they agree to be your proctor for this semester.  If you did not use a proctor last semester, and you wish to use one this semester, please let me know and I will provide you with proctor information.

Read the syllabus and proctor information, if applicable.

You can begin reading Chapter 8:  Adaptation, Motivation, and Conflict Management, it is assigned for next week.

Complete personality mosaic. 

Complete motivation exercise. 

Another personality analysis activity, just for fun! 

Humanmetrics - based on Myers-Briggs

Week 2
January 24 - 30

Jan 25 (Fri)   CENSUS DAY
Last day to register for any class to determine financial aid eligibility
Last day to add a full semester class
Last day to drop a full semester class and receive 100% refund
 
Topic:  Budgeting

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Read Chapter 8.

Weekly open book/lecture quiz.

Week 3
January 31 - February 6
 
Feb 1 (Fri)   Last day to apply for Spring 2008 and Summer 2008 graduation

Topic:  Budgeting

 

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Finish Chapter 8.

Weekly Quiz

Week 4
February 7 - 13

First Test  - Weeks 2 & 3 
 

You will need to make sure I have your proctor information so I can release the testing information. The test will be available next week on Wednesday, Thursday and Friday, 2/14, 2/15 and 2/16.

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Case 8 (A1)

Facts about the test.  

 

Week 5
February 14 - 20

Feb 18 (Mon) 

President’s Day – no classes
 
Topic:  Committees and Teams & Parliamentary procedure

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Read Chapter 9.

 

Weekly Quiz

Week 6
February 21 - 27

Feb 22 (Fri)

Last day to withdraw from a first half semester course and receive a “W”
Topic:  Adaptation, Motivation, and Conflict Management  

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Read Chapter 10.

No quiz this week.

Weeks 7
February 28 - March 5

Mar 4 (Tues)

Student Convocation
Mar 11 (Tues)         Last day of first half semester classes

Mar 12 (Wed)

8:00 am Second half semester classes begin
Topic:  Training and Development

 

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Read Chapter 11  in the book.

 

Weekly Quiz

Week 8 & 9
March 6  - 19
Mar 15
(Fri)    
PRAXIS test date

 

Mar 17-21

 

Spring Break
Mar 18 (Tues) Mid-term deficient grades due in Enrollment Services

Topic:  Authority, Leadership, and Supervision

 

Read Chapter 12. 

Weekly Quiz (11)

 

Week 10
March 20 - 26

Mar 24 (Mon)     Easter Break
Mar 25 (Tues)     8:oo a.m. Classes Resume
Mar 26 (Wed) Last day to drop a second half semester class and receive 100% refund
Topic:  Human Resource Management

 

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Read Chapter 13.

Week 11
March 27 - April 2

Mar 27 (Thurs) Assessment Day - no daytime classes on main campus; classes starting 5:00 p.m. and later will meet
Mar 28(Fri)  Last day to withdraw from the University and be eligible for a refund of University charges based on federal regulations and Board of Regents policy
Topics:  Communication and Day-to-Day Management

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Read Chapters14 & 15. 

Weekly Quiz 6

 

Don't forget the Discussion Board.

Week 12
April 3 - 9

April 7 - 25 Continuing students pre-registration for summer 2008, fall 2008, spring 2009
   

Week 13 - Week 16

April 10 - May 7
April 7-25  Continuing students pre-registration for summer 2008, fall 2008, and spring 2008

April 10 (Thurs)  

Last day to withdraw from a full semester class or school and receive a grade of "W"
April 23 (Wed) Last day to withdraw from second half semester classes and receive a grade of "W"
April 26 (Sat) PRAXIS test date
May 5-9 Final test period
May 9 (Fri) Semester ends.  Residence Halls close - 5:00 p.m.
May 10 (Sat) Commencement-Fieldhouse
May 14 (Wed) Final grades due in Enrollment Services

Topic: Project Management

 

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Project Management Case  and Quizzes due on

Joyce Havlik, RHIA - Instructor

 Telephone:  (605)256-7342              DSU - 307 East Hall                                  Madison, SD  57042