Dakota State University
HIM 360:  Management of Health Information Centers I
Fall 2007 Course Syllabus

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ADA Statement | Bibliography | Computer Needs | Computer Skills | Course Information |
Course Outline | Course Schedule | Credit Hours | Description | Evaluation Procedures | Instructor|
Methodologies | Objectives | Prerequisites | Professionalism | Textbook

  ASSISTANT PROFESSOR:  JOYCE HAVLIK, MSIS, RHIA 
307 East Hall
OFFICE PHONE - (605)256-7342 
Fax Number - (605)256-5060
E-mail Address -
Joyce.Havlik@dsu.edu

Office Hours:  I will be present for Telephone Calls, Appointments, Drop-Ins  at the following times: 

Sunday 8:00 - 10:00 p.m. (CST) - Emails only.

Monday

3:00 p.m.  - 5:00 p.m. (CST)

Tuesday

No scheduled office hours.

Wednesday

9:30 - 11:30 a.m. AND 3:00 p.m. – 5:00 p.m. (CST)

Thursday

No scheduled office hours.

Friday

10:00 a.m. - Noon (CST)

Or scheduled appointment if the above times are not convenient. 

Technical Support Desk - support@pluto.dsu.edu
Extended Programs - 1-800-641-4309
To answer computing questions:  http://support.dsu.edu/  

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COURSE INFORMATION:

Description and Catalog Year:
Application of the management principles of planning and organizing to health information settings. Concepts integrated into laboratory and computer experience. 2007 - 2008 catalog.

Prerequisite:
HIM 265 Management of Quality and Related Functions for HIM
BADM 360 Organization and Management (concurrently, if approved)

Credit Hours:
3 credit hours

Adopted Course Textbook and Instructional Materials:
Management Principles For Health Professionals, fifth edition, 2007, by Joan Gratto Liebler, MPA, RHIA, Professor Emeritus, Health INfomaiton Mangement, Temple University, Pennsylvania, and Charles R. McConnell, MBA, CM.  

ISBN 13: 9780763746179 OR  ISBN 10: 0763746177

Other reading materials deemed appropriate by the instructor may be included.

Computer Needs:
Minimum computer requirements are a computer which enables access to the World Wide Web, an Internet electronic mail program, and an Internet browser like Netscape Navigator or Internet Explorer (preferred).  The best connection is a high-speed connection like wireless, cable, or a dedicated service line.  Dial up is not recommended for taking an Internet course.

Dakota State University is migrating to  Microsoft Office 2007, which has the capability of converting 2003 Microsoft Office documents. Homework will be done using Microsoft software such as Word, Excel, Access, and PowerPoint. At a minimum, you will need access to a Microsoft Office product for the programs and compatibility with the course work. 

If you elect to not participate in the migration to Office 2007 at this time and use Office 2003 for now, you should run this update so that your old Office programs can properly read the files of the people who do choose to upgrade to Office 2007.

http://homepages.dsu.edu/boldtj/filez/FileFormatConverters.exe 

You are encouraged to update to Office 2007.  You can do that by purchasing a copy of it from DSU at a minimal charge.  Please contact me if you wish to purchase a copy.  DSU has a licensing agreement with Microsoft to provide students the copy.

Below is an URL, which you might find helpful in answering your computing questions. The link provides links to answer general DSU computing questions and many other “tech” and policy questions.

http://support.dsu.edu/

Computer Skills Used:
WebCT is the course management software used on the DSU campus.  The entire class will be taught within WebCT.  We will use the email, discussion board, assignments, gradebook, and other functions.

As stated above, we will use Microsoft Office products; for the most part, Word.  Excel,  PowerPoint, or Access could be used minimally.

Instructional Methodologies:
Written lecture notes, assignments/projects, discussions, and any other information will be obtained from the class Web site.  Independent reading assignments are required from the adopted course text book and any other publications the instructor deems valuable to the learning experience.

The instructor reserves the right to make adjustments in this course to better meet the needs of students or the intent of the course.

Students are expected to complete every class by reading the posted materials and completing assignments and/or projects due at the time designated. If an assignment/project is completed late without prior arrangements or a legitimate reason, it will be scored at a lesser rate.   Unless advance arrangements have been made, there will be no make-up tests.   There will not be grade penalties for pre-approved make-up tests.  Any missed tests will constitute a zero for that test.

Discussion boards will be utilized at the course web site for the purpose of having a class discussion. Students will attend "class" at their leisure from home, school, or work on a weekly basis. Class participation will be based on comments made to the class discussion board pertaining to the topic assigned.  Comments must be written clearly and grammatically correct in order to receive all of the discussion points.  All students must participate in the discussion weekly unless otherwise directed.  The instructor will post the discussion question, but will not participate in the discussion, as not to influence students' points of view.  Any comment I have about your comments will be posted the week following.

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Professionalism:

Your university experience is developed in order to prepare you for the professional world that you will be embarking upon once completing the required course work. In order to assist with this preparation, your class work will be treated as work assignments delegated to you in a professional setting. The instructor will be treated as though she is your boss/supervisor/team leader at work and appropriate behavior is expected.

Academic Honesty Policy

 Ethical conduct is a requirement.  Cheating, plagiarism, or other forms of academic dishonesty including the acquisition without permission of tests or other academic material belonging to a member of the University faculty or staff, or the providing of one’s own work in hard copy or on disk to another student for the purpose of copying any portion is not allowed.

Disciplinary action as deemed appropriate by the instructor will result as a consequence to unethical conduct regarding completion of this course.  All the students are required to work independently in this class.  Any forms of cheating will result in a grade of 'F'.  The following is a link to the University policy concerning academic honesty:  http://www.departments.dsu.edu/hr/newsite/policies/040500.htm

 I will follow the recommendations stated in DSU's academic dishonesty policy.

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ADA Statement: 

If you have a documented disability and/or anticipate needing accommodations (e.g., non-standard note taking, test modifications) in this course, please contact the me. Also, please contact Dakota State University’s ADA coordinator, Keith Bundy in the Student Development Office located in the Trojan Center Underground or at 256-5121, as soon as possible. The DSU website containing additional information, along with the form to request accommodations is http://www.departments.dsu.edu/disability_services/. You will need to provide documentation of your disability. The ADA coordinator must confirm the need for accommodations before officially authorizing them.  

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Learning Objectives :

It is essential that the students gain factual knowledge; learn fundamental principles, generalizations, or theories; learn to apply course material; and acquire an interest in learning more by asking questions and seeking answers.  It is also important that the students develop specific skills, competencies, and points of view needed by professionals in the health information profession; acquire skills in working with others as a member of a team; develop skills in expressing oneself orally or in writing; and learn to analyze and critically evaluate ideas, arguments, and points of view.

At the end of this course the students will be able to:

  1.  plan and organize health information service operations.
  2.  identify/write mission statements, goals, plans and objectives.
  3.  develop, apply, and evaluate policies and procedures for health information services/functions
       incorporating applicable legal, ethical, accrediting, licensing and institutional requirements.
  4.  analyze health information services and construct a systematic flow of information.
  5.  determine staffing needs for a Health Information Department.
  6.   identify and describe employee responsibilities.
  7.  design an appropriate Health Information Department organizational chart.
  8.  design schedules and staffing patterns to meet the needs of a Health Information Department.
  9.  understand principles of job analysis.
10.  write criteria based job descriptions.
11.  recruit, interview, hire, orient and train personnel for a Health Information Department.
12.  construct and interpret project planning tools (i.e., GANTT and PERT charts).
13.  apply principles of space management through design of a Health Information Department floor plan.
14.  apply implementation principles to a new/revised system.
15.  determine Health Information Department equipment and supply needs.

After successfully completing HIM 360 Management of Health Information Centers I , the student will be able to master the following tasks  and knowledge clusters identified by the American Health Information Management Association (AHIMA) accreditation organization.

Domain I:  Health Data Management
     Subdomain B:  Healthcare Information Requirements and Standards
          Task 1.  Develop organization-wide health record documentation guidelines.
Domain II:  Health Statistics, Biomedical Research and Quality Management
    Subdomain B:  Quality Management and Performance Improvement
          Task 1.  Organize and coordinate facility-wide quality management and performance improvement
                         programs.
          Task 3.  Analyze and present data for healthcare decision-making (such as demonstrating quality,
                        safety, and effectiveness of healthcare).
Domain III.  Health Services Organization and Delivery
     Subdomain A.  Healthcare Delivery Systems
          Task 4.  Revise policies and procedures to comply with changing health information regulations.
    Subdomain B.  Healthcare Privacy, Confidentiality, Legal, and Ethical Issues
          Task 3.  Develop and implement organization-wide confidentiality policies and procedures.
          Task 5.  Resolve privacy issues/problems.
Domain IV:  Information Technology and Systems
     Subdomain D.  Data Security
          Task 1.  Enforce confidentiality and security measures to protect electronic health information.
          Task 3.  Implement and monitor department and organizational data and information system
                         security policies.
          Task 4.  Recommend elements that must be included in the design of audit trail and data quality
                        monitoring programs.  
     Subdomain E.  Healthcare Information Management
           Task 3.  Facilitate project management by integrating work efforts, as well as planning and executing project
                          tasks and activities.
Domain V:  Organization and Management
     Subdomain A:  Human Resources Management
           Task 1.  Manage human resources to facilitate staff recruitment, retention, and supervision.
           Task 2.  Ensure compliance with employment laws.  
           Task 3.  Develop and implement staff orientation and training programs.
           Task 5.  Develop productivity standards for health information functions. 
           Task 6.  Monitor staffing levels and productivity, and provide feedback to staff regarding performance.
           Task 7.  Benchmark staff performance data.
           Task 8.  Develop, motivate, and support work teams.           
     Subdomain C:  Strategic Planning and Organizational Development
           Task 2.  Assess organization-wide information needs.
           Task 3.  Facilitate retrieval, interpretation, and presentation of data/information appropriate to user
                          needs.                     
           Task 4.  Demonstrate and apply principles of organization behavior to facilitate team building,
                          negotiation, and change management.
     Subdomain D:  Project and Operations Management
          Task 1:  Apply general principles of management in the administration of health information
                        services.
          Task 2:  Assign projects and tasks to appropriate staff.
          Task 3:  Implement process engineering and project management techniques to ensure efficient
                         workflow and appropriate outcomes.
Knowledge Clusters
II.A.   Quality Management and Performance Improvement
         
1.  Quality assessment and management tools (such as benchmarking, ORYX, SQC)
          5.  Outcomes measurement (such as patient, customer satisfaction, disease-specific)
III.A.  Health Services Organization and Delivery
         1.  Organization of healthcare systems
III.B.  Healthcare Privacy, Confidentiality, Legal and Ethical Issues
         2.  Privacy, confidentiality, security principles, polices and procedures
IV.A.  Information Technology and Systems
         
5.  Data storage and retrieval (storage media, query tools/applications, data mining, report design, search
               engines)
          6.  Data security (protection methods - physical, technical, managerial, risk assessment, audit and control
               program, contingency planning, data recovery, Internet, web-based, and e-Health security
V.A.  Organization and Management
          1.  Principles of management
          3.  Communication and interpersonal skills
          4.  Team/consensus building
          5.  Professional development for self and staff
          6.  Problem solving and decision making processes
V.A.  Human Resources Management
        
1.  Employment laws
         2.  Principles of human resources management (recruitment, supervision, retention, counseling, disciplinary action
         3.  Workforce education and training
         4.  Performance standards

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Course Outline:

Posted Weekly each Thursday:

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Evaluation Procedures:

Four tests are scheduled for this course; three of these will be administered throughout the semester and the fourth one during the final examination period. These tests may consist of multiple-choice, true/false, matching, short answer, situational and/or essay questions. Tests will be administered utilizing a proctor, or at the DSU site.

Information regarding expectations, point value and due date of assignments/projects will be provided at the time the assignment is made.  Grades will be posted to the web site and updated after each test. 

Evaluation components include:

The weighted evaluation components will be combined to receive one final grade. The following fixed-percentage scale is used to determine final grades:

A 90 - 100
B 80 - 89

C

70 - 79

D

60 - 69

F

59 & below

The mid-term grade will be reflective of all evaluation components scheduled for completion up to and through mid-term week.

Should a student's cumulative grade calculation fall near or on the borderline of two letter grades, the instructor will give consideration to that student's discussion board participation, effort, and attitude in determining the final grade assignment for the course.

Students are reminded that they must earn at least a "C" in this course to fulfill HIA graduation requirements. If a student receives less than a "C" as a final grade, he/she may not complete HIM 485 or write the national certification exam.

Formula for calculating your final grade:

((Total Test Points Earned/Total Test Points Available) * .60) + (Quiz Points Earned/Quiz Points Available) * .15) + (Total Assignment Points Earned/Total Assignment Points Available) * .25)) *100

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Freedom in Learning Statement:  Students are responsible for learning the content of any course of study in which they are enrolled. Under Board of Regents and University policy, student academic performance shall be evaluated solely on an academic basis and students should be free to take reasoned exception to the data or views offered in any course of study.  It has always been the policy of Dakota State University to allow students to appeal the decisions of faculty, administrative, and staff members and the decisions of institutional committees.  Students who believe that an academic evaluation is unrelated to academic standards but is related instead to judgment of their personal opinion or conduct should contact the dean of the college which offers the class to initiate a review of the evaluation.

Early Alert:  We have an early alert system at DSU.  If you do not attend class, have a disruptive class behavior, or are not performing well, your instructor will 'alert' student services.  The staff in student services will contact you to advise you on methodologies that will improve your classroom status.

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Minimum Course Bibliography:

Office Systems Management, ninth edition, by John Stallard and George R. Terry.
Case Study Manual, 1998 update
Productivity, A Handbook for Health Record Departments, by Margret Amatayakul and Lou Ann Schraffenberger.
The Effective Health Care Supervisor, second edition, by Charles R. McConnell.
Managing Health Records, Administrative Principles, by Joan Liebler.
Professional Practice Guideline references published by AHIMA.
Comprehensive Accreditation Manual for Hospitals, 2007, Joint Commission of Accreditation of Healthcare Organizations.
Administrative Office Management, tenth edition, by Kallaus and Keeling.

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Tentative Course Schedule (Please Note:  Refer to the Course Schedule from the 'Course Schedule' link on the course home page for current updates and assignments.)

Date Class Discussion Assignment

Week 1

September 6 - 12, 2007 

Sept. 3 (Mon)
8:00 a.m. Residence Halls open

New Student Orientation Activities begin

Labor Day - no classes

Sept. 4 (Tues)          
Registration for new students-Enrollment Services, Heston Hall

4:00 p.m.  Classes begin

Sept. 4-5 (Tues-Wed)
Tuition and Fee Payment

Sept. 6 (Thur)                    
Deadline for payment or payment arrangements to avoid cancellation of  registration and late fee assessment

Sept. 7 (Fri)               
Last day to drop a first half semester class and receive 100% refund

Sept. 8 (Sat)            
Last day to drop a first half semester class and receive 100% refund

 

Introduction to the class and review of the syllabus.

You will need to have a proctor for testing if you are unable to come to the DSU site. Click on the hyperlink for requirements of yourself and proctor.

To get us started, I have included these 'handouts': 

  1. Management Functions
  2. Roles and Characteristics of Managers 

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Your assignment this week is to become familiar with the Web site for HIM 360. It is imperative that you read everything that is available at the site. 

Post to the discussion board. 

Also, reply to the email that I l have written for you in WebCT.   Please send a picture of yourself as an attachment.  If you do not have a digital or scanned picture, please send me a picture, and I will scan it in.

Make sure you check out each of the documents under the links on the course web site home page.  There is a lot of information to read through, so take this week to be familiar with class policies.  The links are:

  1. Read me first!
  2. Course Schedule (this document)

Besides the documents, check out the other links as well.

Week 2

September 13 - 19, 2007

Sept. 13 (Thurs)                        CENSUS DAY

Last day to register for any fall class to determine financial aid eligibility.

Last day to ass a full semester class

Last day to drop a full semester class and receive a 100% refund

Sept 20-22 (Wed-Fri)
South Dakota Association for Healthcare Organizations Annual Convention in Sioux Falls

 


                                   
 

 

 

Lecture Chapter 1 - The Changing Scene: Organizational Adaptation and Survival  

Assignment:  exercise on page 30 - 31.  Read about the split-department manager, you do not need to do what the book is asking you to do.   See the discussion board  for further details and read the instructions carefully.   This discussion is worth five points, in order to receive all points, you must put some thought into your answers and develop them fully, or you will not receive all of the points. 

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Read Chapter 1.

Weekly open-book/lecture quiz for Chapter 1 (Q1)

To find the quiz:
1. Click the quiz link
2. Click on quiz 1 link
3. You may take the quiz as many times as you wish, but you will have to complete it in its entirety, not just the questions you missed.  I will use the score from the last time you took the quiz.
4. I will go back and check the fill-in-the-blank to make sure you get points

When doing the assignment in WebCT:
1. Click the 'Assignment' link.   
2.  Click the A1 link on the assignments table.
3. Download the file to you disk/hard drive changing the extension htm to doc.
4. Complete the assignment.
5. Save the completed assignment.
6. Go back to the assignment page and hit the upload button.
7. Then hit the submit button.

Week 3

September 20 - 26, 2007

Sept 20-22 (Wed-Fri)
South Dakota Association for Healthcare Organizations Annual Convention in Sioux Falls

 

Lecture - Chapter 2 - Today's Concept of Organizational Management, Part 1.  

Lecture - Chapter 2, Part 2. 

Don't forget to post to this week's discussion board.

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Read Chapter 2 to page 60-The Continuing Search for Excellence.

Weekly open-book quiz over Chapter 2, Parts 1 and 2 (Quiz2)

See Assignment page for the following:
Exercise (A1) - Management Philosophies
Exercise (A2) - Systems Concepts
Exercise (A3) - Management Styles

Week 4

September 27 - October 3, 2007

Oct 1 (Mon)
Last day to apply for Fall 2006 Graduation

Lecture - completes Chapter 2, specifically pages 49-77.

Please Note:  There is a test next week.  If you have not sent your proctor information, you must do so immediately! 

Please Note: I will be breaking lecture and key links during the testing period, so make sure you get the documents printed before week 5.

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Exercise (A4) - Promoting Total Quality Management, page 77 & 78.

Key - Management Philosophies (A1)
Key - Systems Concepts (A2)
Key - Management Styles (A3)

Week 5

October 4 - 10, 2007

Oct 8 (Mon)               
Native Americans’ Day – no classes

Oct. 10 (Wed)                             Last day to withdraw from a first half semester class and receive a grade of "W"

Oct. 7 - 12 (Sat-Thur)
American Health Information Management Association National Convention in Denver, CO

 

 

TEST 1 - week 1, 2, 3, 4 - all information that has been provided. 

Test One Study Guide

Students:  I must have your proctor information before I can release access information. 

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(A5)- See instructions on the assignment page. 

Don't forget the discussion board post!

Week 6

October 11 - 17, 2007

Oct. 7 - 12 (Sat-Thur)
American Health Information Management Association National Convention in Denver, CO

Oct 17 (Wed)            
Student Convocation

 

Lecture - Planning
Lecture - Strategic Planning

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Read Chapter 3.

Weekly open-book quiz

Assignment - do the Exercise: From Intent to Action: The Planning Path at the end of the chapter on page 118 (A6).

Discussion. 

Week 7  

October 18 - 24, 2007

Lecture - Space management

 

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Read Appendices 3B, pages 130 - 140.

Worksheet - Space Management (A7)

Case: Lack of Space (A8)

No weekly quiz

Discussion

 

Week 8

October 25 - 31, 2007

Oct 26 (Fri)                
Last day of first half semester

Oct 29 (Mon)                
8:00 a.m.  Second half semester classes begin

Oct 19-Nov 16                        Continuing student pre-registration for Spring 2008

 

Lecture - Chapter 4 - Decision Making

Go to menu.

Key(A7) - Space Management

Weekly open-book quiz

 

Week 9

November 1 - 7, 2007

 

Nov 2 (Fri)             
Last day to drop a second half semester class and receive 100% refund

Mid-term deficient grades due in Enrollment Services

Nov. 7 (Wed)                             Last day to withdraw from the University and be eligible for a refund of University charges based on federal regulations and Board of Regents  policy.

Oct 19-Nov 16                        Continuing student pre-registration for Spring 2008

 

TEST 2 - Weeks  6, 7, & 8, all information that has been provided.  

Review Sheet for the test.

 

Go to menu.

(A9) - See instructions on the assignment page.

Don't forget to post to this week's discussion board!

Week 10

November 8 - 14, 2007

Nov. 8 (Thurs)            
Assessment Day – no daytime classes on main campus; classes starting  5:00 p.m. and later will meet

Nov. 12 (Mon)               
Veterans’ Day observed – no classes

Oct 19-Nov 16                        Continuing student pre-registration for Spring 2008

 

 

Lecture - Chapter 5 - Organizing, Part 1
Lecture - Chapter 5 continued, Part 2

 

Go to menu.

Read Chapter 5, pages 165-190.

Weekly open-book quiz

Don't forget the discussion board


Exercise - Organizing Principles
(A10)

Week 11

November 15 - 21, 2007

Nov 17 (Sat)               
PRAXIS test date

Nov. 19 (Mon)                          Last day to withdraw from a full semester course or school  and receive a grade of "W"

 

Lecture - Overtime calculations and Scheduling options and considerations.  No reading assignment in the book to accompany this lecture.

Lecture - Organizational relationships and charts.

Lecture - Office-time standards and determining FTE needs (staffing).  No reading assignment in the book to accompany this lecture.

Check out the days for the final exam, so that you can get them on your calendar!

Go to menu.

Read pages 190 -194 in Chapter 5 about organizational charts.

Key (A10) - Organizing Principles

(A11) - Scheduling Exercise

No quiz this week!

Don't forget to post on the discussion board.

 Week 12

November 22 - 28, 2007

Nov. 22-25                
Thanksgiving holiday – no classes
Please note: Thanksgiving holiday begins 5:00 p.m. Nov. 21

Nov 26 (Mon)           
Classes Resume

 

Test - Weeks 10 & 11 - Organizing, Overtime Calculations, Scheduling options, Organizational Relationships & Charts

Go to menu.

Key (A11) - Scheduling worksheet (this was how I did it) - if you did it differently and followed the rules, that is okay

Review Sheet for Test 3:  Not an all inclusive list, but should be helpful.

(A12) See instructions on the assignment page.

Week 13

November 29 - December 5, 2007

Dec. 5 (Wed)                              Last day to withdraw from second half semester class and receive a grade of "W"

Lecture - Job Descriptions
Lecture - Criteria-based Job Descriptions
Lecture - Compensation.
Laws governing compensation.
Rating job descriptions and their relationship to salary scale.

Go to menu.

Read pages 194 - 223 in Chapter 5, specific to job descriptions.

Weekly open-book quiz

(A13) Job Description Case

Week 14

December 6 - 12, 2007

Dec. 16 (Sun)                               Commencement - Fieldhouse

 

Lecture - Chapter 6 - Recruiting and  Training Quality Employees combined with the lecture on Interviewing, Orientation, and Training.

Go to menu.
Read Chapter 6.

Weekly open-book quiz

No Discussion Board this week!

Final Exam:

Review sheet

The link below is for you to access to share your opinions about the class.  It is a confidential survey.  The link is available until December 8th.

Student Opinion Survey Link
 

 

Week 15

Friday December 14, 2006 - HIM Final Exam  

 

Other dates to remember!

  1. Final exam period:  December 17 - 21, 2007
  2. December 21 residence halls close at 5:00 p.m. 
  3. December 21 semester ends
  4. December 27 final grades due to Enrollment Services by 5:00 p.m.

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Joyce Havlik, MSIS, RHIA - Assistant Professor

 Telephone:  (605)256-7342                                                                                                
DSU - 307 East Hall  Madison, SD  57042